Tools and Products

Riverhouse ePress is the source for Style Matters: The Kraybill Conflict Style Inventory. You will also find other helpful information at this site.

One of the world's leading sites for conflict management articles and information.

Great source for
team-building products

Mediation Training Institute International.
Resources for managing conflict in the workplace.

Purchase MTI products and services using this link and CCA#: 7621 to receive special discounts unavailable elsewhere.

Tools and Products

Dale Eilerman, M.ED. is qualified to administer a number of high quality tools and products to assess and enhance individual and group performance. These tools are effective in working with many types of organizational dynamics including:

	Conflict Management
	Leadership Development
	Performance Improvement
	Change Management

The following information briefly describes the primary tools used by Conflict Solutions Ohio. Please contact Dale Eilerman at 937-219-4996 or dale@conflictsolutionsohio.com for a no cost consultation regarding ways these tools and products can be used with your organization.

Myers-Briggs Type Indicator (MBTI®)

The Myers-Briggs Type Indicator® is the most widely used personality inventory in the world and has been used for over 50 years with millions of individuals to address many types of organizational needs. Individuals using the MBTI® obtain a personal profile based on their preferences that places them into one of sixteen “types”. Each type has a unique set of characteristics that contribute to the individual’s personal approach to communication style, learning methods, and work habits.

This tool enables participants to gain a greater understanding of themselves and the ways that they interact with others including dynamics related to communication, problem solving, decision making, and conflict management. Training with the Myers-Briggs is both enjoyable and insightful, and can lead to productive changes in organizational effectiveness. Dale can help you determine the value and “return on investment” in using the MBTI® by using the Wagner-Weigand ROI Survey tool. For more information about the Myers-Briggs Type Indicator® and related products used by Conflict Solutions Ohio please visit www.cpp.com/products/mbti/index.asp.

Thomas-Kilmann Conflict Mode Instrument (TKI)

The Thomas-Kilmann Conflict Mode Instrument is widely used by organizations who want to understand and reduce conflict. It is an excellent tool for assessing conflict styles and has been in use for over 25 years. Individuals respond to 30 statement pairs and learn which of five conflict modes they prefer to use in most situations. Training with this tool helps participants understand how each mode – avoiding, accommodating, compromising, competing, and collaborating – can be appropriate and inappropriate. They also recognize how each conflict mode affects personal and group dynamics. Participants are able to develop strategies for becoming more effective in managing interpersonal and group conflict. More information about the Thomas-Kilmann Conflict Mode Instrument can be obtained at www.cpp.com/products/tki/index.asp.

Style Matters: The Kraybill Conflict Style Inventory

This conflict style assessment tool is very similar to the Thomas-Kilmann Conflict Mode Instrument (TKI). It also identifies the five primary conflict styles but uses slightly different language in describing them. In addition it has the benefit of factoring in some cultural distinctions (individualistic vs. collectivist cultures) and is less expensive than the TKI. The tool is easy to use and understand. Trainer information is provided which helps with administration and discussion.

Parker Team Player Survey (PTPS)

Organizations interested in understanding and improving team performance will want to use the Parker Team Player Survey. This instrument is ideal for assisting team members in assessing team strengths and challenges by identifying their Primary Team Player Style – Contributor, Collaborator, Communicator, or Challenger. Information from this tool and related training will assist team members in learning how to use, or adjust, their preferred roles to better meet the team’s needs and improve team performance. Visit www.cpp.com/products/parker/index.asp for more information about the Parker Team Player Survey.

Experiential Team Building

Individuals learn best from experiences that reinforce cognitive and emotional knowledge. Experiential team building provides the opportunity for a group to grow as a team in a creative, interactive, and fun atmosphere. Through the use of a variety of challenging activities group members are asked to think “outside of the box” and interact in new creative ways. They learn that team success is dependent on effective communication, thoughtful planning, and mutual trust. Individuals participating in this experience come away with a sense of team spirit and motivation that easily carries over when they return to the workplace. Experiential Team Building can be combined with any of the other tools used by Dale to enhance the value to the team. To learn about ways that Experiential Team Building can be used with your organization please contact Dale Eilerman at 937-219-4996 or dale@conflictsolutionsohio.com.

LEADERSHIP ARCHITECT®

Individuals and organizations interested in leadership development will want to consider use of the LEADERSHIP ARCHITECT® tools and products. Based on extensive studies and research, Lominger Limited, Inc. has identified 67 Competencies, 19 Career Stallers, and 10 Universal Performance Dimensions. These factors can be identified and used for a variety of purposes including individual and team development, succession planning, and performance improvement. LEADERSHIP ARCHITECT® is used by 48% of Fortune 500 companies and in 63 countries. Dale is certified to use LEADERSHIP ARCHITECT® and can assist your organization in identifying and developing the leadership competencies that will move it toward greater achievement and success. For more information about LEADERSHIP ARCHITECT® go to www.lominger.com.

Development Dimensions International (DDI)

Since 1970 Development Dimensions International has worked with many of the most successful organizations in the world to develop their leadership and workforce. They offer a wide range of products that can be used by certified instructor, Dale Eilerman, to take this experience and success into your organization. Review the many products available from Development Dimensions International by visiting www.ddi.com/products_services/by_name.asp. Contact Dale at 937-219-4996 or dale@conflictsolutionsohio.com for a no-cost discussion regarding ways that he can use DDI tools with your organization.

Change Management

Organizations are perpetually in some state of change. Managing change effectively requires thoughtful planning and direction regarding goals, processes, and the impact on the workforce. Dale is able to facilitate change management using a variety of methods and tools that have proven effective with many types of organizations. He can assist with strategic planning and work with leadership and small groups to identify the best opportunities and processes for making changes that will have the desired results.

Performance Improvement through Management of Differences